Order Processing & Shipping
Orders are processed within 2–4 business days. Once your order ships,
you'll receive a tracking number to follow its journey to you. Please ensure
your shipping address is complete and includes the recipient's full name,
street address, apartment, suite, or unit number (if applicable), city, state,
ZIP or postal code, and country.
Orders are shipped through the United States Postal Service (USPS). Delivery times may vary due to postal schedules,
Sundays, public holidays, government closures, severe weather, or other circumstances beyond
our control.
Shipping rates and estimated delivery times are displayed at checkout before your purchase is completed.
Deliveries to Alaska and Hawaii may take a little longer than those within the contiguous United States.
International orders typically take approximately 2–3 weeks to arrive
after shipment. Delivery times may vary depending on the destination, customs
processing, and local postal services. Customers are responsible for complying
with any applicable import requirements and regulations in their country.
Returns & Customer Care
We prioritize the purity and quality of our products. As personal-care items opened or used products are generally not eligible for return due to
hygiene and product-integrity considerations.
Your satisfaction matters to us. If your order arrives damaged, incorrect, or you have any concerns about your purchase, please reach out.
We're here to help and will do our best to find a suitable solution.
♡We truly appreciate you’re understanding and support of our handcrafted skincare and natural perfume collection
Frequently Asked Questions
- Where can I apply this serum?
This serum can be applied to the face, neck, and body. Avoid the intimate
area, broken skin, or irritated and damaged areas.
- Can I use this serum morning and evening?
Yes! This serum can be incorporated into both your morning and evening
skincare routine. Please note that it does not contain UV protection. During
the day, pair your skincare routine with a broad-spectrum sunscreen and limit
excessive sun exposure.
- What skin types is this serum suitable for?
Formulated for adult and mature skin, this serum is suitable for dry,
combination, and oily skin. Its non-comedogenic formula is designed not to clog
pores and can be used on the face, neck, hands, and body. Avoid the eye contour
area. Every skin is unique, and individual reactions may vary, so we recommend
performing a patch test before first use.
- Is this serum suitable for sensitive skin?
Although the formula is gentle and made with natural ingredients,
botanical ingredients can still cause sensitivities or unwanted reactions in
some individuals. We recommend a patch test before use. If you have existing
skin concerns, consult your healthcare professional before applying.
- How long does the serum take to absorb?
The lightweight formula absorbs within a few minutes, Allow approximately
four minutes for the serum to absorb before applying
other skincare products or getting dressed. Absorption time may vary depending
on the amount applied and individual skin characteristics.
- Can I reapply the serum throughout the day?
Yes! Although the serum absorbs within minutes, you can reapply as
needed, especially if your skin feels dry or you prefer additional hydration
throughout the day.
- How should I use the serum for best results?
Apply a small amount to clean skin and gently massage until absorbed. Use
morning and evening as part of your daily skincare routine. Adjust the amount
according to your skin's needs.
- Is this serum made with natural and organic ingredients?
Yes! Our serum is crafted with 100% natural ingredients, including
thoughtfully selected organic ingredients. It is made without parabens,
synthetic fragrances, or artificial dyes, keeping the formula simple and true
to our natural skincare philosophy.
- What are the skin benefits of this serum?
This concentrated yet lightweight serum delivers pure, natural
nourishment while helping replenish moisture and keep skin feeling soft,
smooth, and supple. Made without parabens or added synthetic ingredients, its
nourishing formula provides everyday hydration without a heavy feel. It can be
reapplied throughout the day as desired whenever your skin needs extra moisture
and care.
- Can this serum cause an allergic reaction?
Every skin is unique, and even natural or botanical ingredients can cause
allergic reactions or sensitivities in some individuals. Natural does not
necessarily mean allergy-free. We recommend reading the full ingredient list
carefully and performing a patch test on a small area of skin before applying
to larger areas. Discontinue use if irritation or an unwanted reaction occurs.
If you have known allergies or existing skin concerns, consult your healthcare
professional before use.
- Why does my serum sometimes change consistency in extreme temperatures?
Natural botanical oils and ingredients may slightly change texture with extreme temperature shifts. This is normal for our simple, naturally crafted
formula and does not necessarily affect its quality. Allow the bottle to return to room temperature and gently shake to blend
the ingredients. Avoid refrigeration. Its natural consistency should return within a few hours.
- Can I contact you if I have additional questions?
Absolutely! We'd love to hear from you. Whether you have questions about our
ingredients, formulations, or how to use our products, please feel free to
reach out. We're always happy to help in any way we can. Your satisfaction and
experience with our creations truly matter to us.
- How should I store the serum?
Keep in a cool, dry place away from direct sunlight and heat. Close the bottle tightly after each use and keep water or moisture out of the
product. Refrigeration is not recommended.
- Can I use this Skin Nourishing Serum during pregnancy?
Although our formulation is crafted with carefully selected natural and organic ingredients, certain botanicals may not be suitable for everyone during pregnancy. Since everyone's needs and sensitivities are different, we recommend consulting your healthcare provider before introducing any new skincare or beauty product into your routine.
- What is the shelf life of the Skin Nourishing Serum?
When stored properly, our Skin Nourishing Serum has an expected shelf life of at least five months from the date of
purchase. Each batch is freshly made to order, and our botanical formulation is thoughtfully crafted with stability in mind. Its longevity, however, also
depends on proper storage and handling. As with all naturally derived formulations, subtle variations may occur over time. If you notice any unusual
changes in its natural color or aroma compared to when you first received it,we recommend discontinuing use.
Note:
This natural Skin Nourishing Serum is made for cosmetic use only and is not intended to diagnose, treat, or cure any
medical condition. If you have sensitive skin or any skin concerns, please consult your healthcare professional before us.
We appreciate your interest in Greenset! We remain committed to creating thoughtfully crafted, high-quality skincare made with all-natural ingredients. Please feel free to reach out with any questions or concerns, and we’ll be happy to get back to you as soon as possible.
